SHIPPING TERMS & GUARANTEE CONDITIONS
Cancellation policy: Orders must be cancelled prior to shipment. Our cell phone number is 253-576-3309.
Return policy: Customers must speak to someone at Chameleons Northwest prior to return of merchandise. Returns are accepted if merchandise is defective, if it is found to be not as advertised, or if the wrong item was shipped.
TERMS FOR LIVE ANIMAL SALES:
Use of compact fluorescent or coil UVB bulbs for any length of time, for any reason, on a chameleon purchased from us, voids all warranties, expressed or implied.
Use of Infrared heat lamps, 150 watt heat bulbs, 250 watt heat bulbs, heat bulbs from the local feed store or orchard supply for any length of time, for any reason, on a chameleon purchased from us, voids all warranties, expressed or implied.
Chameleons Northwest ships chameleons Monday-Wednesday for Tuesday-Thursday arrival, with the exception of holidays.
Chameleons Northwest ships chameleons overnight, when available, for delivery by 10:30am the next day. The buyer must be present to receive the package on the first delivery attempt in order to maintain any/all guarantees.
Chameleons Northwest will not be responsible for any incidental issues related to receipt of a shipment. Such as lost time at work. Or delays caused by the shipping company.
Our chameleons are shipped in size-appropriate perforated plastic containers, within foam insulated cardboard boxes. We use cold packs/warm packs when appropriate. Live, healthy arrival is only guaranteed when shipping temperatures at both ends are above 30F and below 90F, and when the purchaser is present to receive the package at the time of delivery.
We offer a 7 day health and satisfaction guarantee on our animals. We must be notified within this time period of any problems or concerns for this guarantee to be upheld. This guarantee is void if the above conditions of receipt are not met. In order for this guarantee to be honored, all claims must be made within our 7 day guarantee period and any deceased animals kept for further instructions and verification.
We cannot guarantee the sex of baby Panther or Meller's chameleons. Some species are difficult to determine when young. Veiled Chameleons can be sexed as newborns and by the time most of our Panthers are ready for new homes, we sex them with "nearly" 100% accuracy.
We cannot be held responsible for shipping charges incurred for upholding our guarantee, they are the responsibility of you, the buyer.
Should an animal be Dead on Arrival (DOA) the customer must notify Chameleons Northwest of the DOA within 2 hours of receiving the animal. An email with a photo attached of the actual animal must be received in order for any guarantees to be upheld. If possible, DOA's will be replaced with the same type of animal or an animal of equal value (shipping charges to be covered by customer), otherwise a refund will be given. On refunds, shipping charges are non-refundable.
We reserve the right to refuse sale to any buyer, for any reason.